Case Study - Cost-Effective Electrical Repair
Solving a Persistent Residential Fault for $1,900 vs a $15,000 Quote
Canny Electrics resolved a persistent residential electrical fault after a previous electrician failed to identify the root cause and instead recommended higher-cost remedial work.
Through targeted fault finding, Canny Electrics traced the issue to one faulty kitchen cable and replaced it with a new cable rather than pursuing unnecessary broad-scope repairs.
The result was a full resolution for $1,900, delivering a cost saving of $13,100 versus the prior $15,000 quote and converting the homeowner into a repeat client.
- Client Type: Residential homeowner
- Industry: Residential electrical services
- Location: Not specified
- Project Date: 05/08/2025
- Project Type: Electrical fault finding and cable replacement
- Property Type: Residential home
- Trigger for Project: Ongoing electrical issue not resolved by a previous electrician
- Previous Recommendation: Switchboard upgrade and further repairs quoted at $15,000
- Primary Services: Fault finding and diagnostics, cable replacement, rewiring
- Company: Canny Electrics
The Challenge
The homeowner was dealing with a persistent electrical fault that had already been assessed by another electrician. The previous contractor had recommended a switchboard upgrade, which created a temporary improvement but did not eliminate the underlying issue.
The main technical challenge was that the true root cause had been missed. Instead of solving the fault at the circuit level, the prior diagnosis pointed the client toward broader and more expensive repair work without certainty that it would fix the problem.
This created both financial and emotional pressure for the client. The home still had an unresolved problem, and the client had already been presented with a $15,000 quote for further works. Canny Electrics needed to identify the actual failure point quickly.
The Solution
Canny Electrics completed a focused diagnostic and repair process with the following scope:
- Attended the property to investigate the unresolved electrical issue
- Conducted a thorough fault-finding process to isolate the root cause
- Identified 1 faulty cable in the kitchen area that had been overlooked previously
- Ran 1 new replacement cable to remove the fault source
- Completed the repair without unnecessary expansion of project scope
- Resolved the issue through targeted rewiring rather than high-cost remediation
Key implementation entities:
- Electrical fault diagnostics
- Kitchen-area cable fault identification
- Replacement cable installation
- Targeted rewiring approach
The Results
- 1 persistent electrical fault successfully diagnosed and resolved
- 1 faulty kitchen cable identified as the root cause
- 1 new cable installed to replace the faulty line
- Repair completed for $1,900
- Previous quote avoided: $15,000
- Direct cost saving achieved: $13,100
- Client satisfaction converted the homeowner into a regular client
Summary
- Canny Electrics resolved a residential electrical fault that had been misdiagnosed by a previous electrician.
- The earlier recommendation was a $15,000 repair quote, but Canny Electrics identified the true cause as one faulty kitchen cable.
- The faulty cable was replaced with a new line, fully resolving the issue through targeted rewiring.
- The final repair cost was only $1,900, saving the client $13,100.
- The homeowner became a regular client following the successful outcome.
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Testimonials
What our customers are saying about us
Vanessa Fenyk
Very happy with the service Canny Electrics provided! Saulo was helpful and gave me a quote over the phone.
The boys that installed my ceiling fans was very professional, so polite and very quick. I have never dealt with such polite professionals and so neat with their work, not one bit of mess left. Would highly recommend Canny Electrics no job too small for them.
Carol Saw
Excellent service from Saulo and his team – he was patient, caring, knowledgeable and professional. I am so glad I engaged him as I have been very stressed about my home automation system not working and Saulo was able to get it fixed. I would highly recommend him and look forward to using his services in the future.
Marrs Attaxx
Saulo and the team went well above and beyond installing a massive job in our two story brick home. From the moment I spoke to Saulo I could see he was super knowledgeable about all things home elec and home automation and every step of the process was smooth and handled professionally by him and his highly capable team.
Every bit of the system is working perfectly and we’re getting them back to Install our Entertainment system next. Amazing work, highly recommended.
Shirley d'Avoine
Saulo and his team, were very professional and knowledgeable, the fans that were supplied and installed by Canny, were better than the ones we thought of ourselves, the work in the placing of downlights was well calculated, the outside lights were perfectly positioned, all the work was exceptional. The team were also very caring. I would highly recommend Canny Electrics.
Common Garden Health
Saul and his team were prompt, thorough, friendly and kind yesterday; they quickly resolved our electrical emergency and were an absolute pleasure to deal with. I couldn’t recommend them more highly!
Tricia Ong
General electrical work and a 65inch tv installation completed today. Very professional and excellent workmanship. The team were friendly and efficient, would definitely use them again!
Daniel Zarb
Could not fault the team at Canny. Saulo was very responsive and easy to deal with. Did a great job installing new ceiling fans, would definitely use their services again.
Nicole Kelly
Arrived on time, really helpful and respectful, played with my dog these guys are amazing! Don’t make you feel like your just another job or number, they ask questions so the job is done to absolute perfection 👌
Melissa Hebbard
What a delightful team. They arrived on time and did all of the jobs quickly but well. They also cleaned up after. They were a pleasure to have do the job.
Rosie W
Canny Electrics came out quickly to fix a broken light switch for me. Very happy with the helpful and friendly service at a good price.
Justine Costigan
Very happy with the service from Canny Electrics. Saulo responded quickly to my online enquiry, and quickly provided a reasonable and easy to understand quote. On the day, Saulo and John arrived on time, and were great to deal with, consulting me at every stage of the lighting installation, and cleaning up dust and debris along the way. I would happily use Canny Electrics again.
Adolfo Salas Tapia
Top quality and friendly service. Saulo managed our quotes (and amendments) very promptly. Saulo and Johnny arrived perfectly on time, the job was efficient, professional and overall flawless. They explained how the CCTV system works, helped us setup our accounts, mobile apps and didn’t leave until we were satisfied. I was very impressed with the service, attitude and workmanship. We’ll definitely use Canny electrics again.
Andrew Pasco
Quote was managed very promptly. The follow up job occurred the following week. Any queries were responded to in quick time. The day of the job was efficient, professional & results were great. We had an explanation of how our cameras would work in relation to remote management on mobile devices. Finally, a minor unrelated issue occurred & Canny answered our call after hours & quickly resolved it. Great service
